Many people have questions about handmade products. To make your shopping experience seamless, we've compiled answers to the most frequently asked questions.
Yes. The products made of glass and fabric as base materials are all washable (Please check the care instrustions mentioned with each product). These products can be gently hand washed with mild soap. The products made of wood and metal as the base material can be cleaned gently with a wet cloth.
There would be a care instruction card given to you with the order.
Yes, the paints and glues used for decoupage are generally safe and suitable for tableware. However, it is recommended to avoid direct contact between these materials and food to ensure safety.
During the payment process you will be given a confirmation that your debit / credit card has been successfully processed. You will also be given an order confirmation number through an email from REBIRTH.
Normally, we sell only those products which are readily available to us. But yes, you can email us your order specifications at hello@therebirthstory.com or connect with us on Instagram.
After knowing the requirement and nature of the desired product, we can confirm the customisation.
We make every effort to keep all products in stock. Since the products are handmade, therefore, product quantities are limited in numbers, sometimes a single design. However, the listing will show out of stock unless unexpected demands exceed our supply. If you place an order for an item, which is not in stock, we will inform you through an email and credit your debit/credit card within two business days of purchase. We will not retain your request for an out-of-stock product in a back-order system. In the future, we hope to notify you when an out-of-stock item becomes available, allowing you to place a new order for this product.
We make every effort to process your order as quickly as possible. We usually require 15-20 working days to dispatch your order. However, if the quantities ordered are more than 5 pieces per product per style or the item ordered is under production, it may take longer to process the order. In such cases, we keep you posted through email.
All REBIRTH orders above the price cap of ₹ 999/- have free shipping for domestic orders (within India). Orders below the price cap will be charged standard shipping charges according to the chosen pincode.
Please get in touch with us at hello@therebirthstory.com with your requested change, and we will send you an email to confirm if we can make the change. If we have already handed your order over to the shipping company, we cannot make any shipping address changes after that.
We accept all MasterCard, VISA, American Express Cards (an online real-time authorization is done through the Payment Gateway). We also support UPI payments.
You can modify your order anytime during the shopping process by editing/modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.
Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us 12 hours after placing your order for us to be able to confirm this cancellation. You will be advised that cancellation is impossible if we have already processed your order. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of REBIRTH.
